Teleperformance SE

TEP

Equity

ISIN FR0000051807 / Valor 523997

Euronext - Euronext Paris (2026-04-27)

EUR 55.42+2.33%

Teleperformance SE
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About company

Teleperformance SE is a France-headquartered business process outsourcing and customer experience management company that provides outsourced customer care, technical support, back-office processing and digital services to clients across industries such as telecommunications, technology, financial services, healthcare and e‑commerce. Operating in dozens of countries with multilingual contact centers and increasingly cloud- and AI-enabled platforms, the firm delivers omnichannel customer interactions (voice, chat, email, social media) as well as analytics, automation and back-office workflow solutions to help clients scale service operations and manage peak volumes. Teleperformance serves large corporate customers under long-term contracts and flexible delivery models (onshore, nearshore and offshore) and is publicly traded on the Paris exchange.

Summarized from source with an LLMView SourceSector: Telecommunications

Top‑line and growth

2025 revenue: €10,209m (reported -0.7%). Like‑for‑like growth +1.3% in 2025 after adjusting for a -0.3% IAS29 hyperinflation effect. Core Services: €8,724m, +2.7% LFL. Specialized Services: €1,485m, -9.3% LFL (adjusted to +0.6% LFL excluding the non‑renewal of a major visa contract).

Profitability

Recurring EBITA before non‑recurring items: €1,485m (14.6% margin reported; ~14.8% at constant FX). EBIT: €1,055m. Adjusted net profit (Group share): €781m (diluted adjusted EPS €13.20). Reported net profit (Group share): €497m (diluted EPS €8.40).

Cash flow & balance sheet

Net free cash flow excluding non‑recurring cash‑outs: €901m (record H2 generation of €642m). Net capital expenditure €246m (2.4% of revenue). Net debt at 31‑Dec‑2025: €3,966m (versus €3,890m at end‑2024).

Non‑recurring items and impairments

Notable P&L items: €97m impairment losses on goodwill and intangibles (PSG Global Solutions and Health Advocate), €218m amortization of acquisition‑related intangibles, €77m in share‑based payment expense, and €16m of Majorel‑related synergy implementation costs.

Regional / business mix dynamics

Americas returned to positive LFL growth in 2025 (+1.4% LFL) with offshore momentum (India) and Latin America ramps; onshore US activity improved in H2. Europe, MEA & APAC grew (Core Services +3.8% LFL). Specialized Services faced US headwinds but LanguageLine Solutions maintained resilience and margin through efficiency measures.

Future Forward, AI and efficiency plan

‘Future Forward’ execution accelerating: TP.ai FAB rolled out (500+ AI projects in 2025), 150+ go‑to‑market and 90+ efficiency initiatives launched. Internal AI/efficiency program targets >€100m annual run‑rate savings. Workforce adaptation/restructuring costs for 2026 estimated €70–90m; €56m of related costs already announced in early 2026.

Governance, capital allocation & outlook

Governance: Jorge Amar appointed Group CEO effective 16‑Mar‑2026; founder Daniel Julien and Deputy CEO Thomas Mackenbrock stepping down from executive roles and will counsel the new CEO during transition. 2026 guidance: Group LFL revenue +0.0% to +2.0% (soft Q1 expected), recurring EBITA margin ~14.6%, net free cash flow €800–850m (ex non‑recurring). Proposal to raise dividend from €4.20 to €4.50/share; Board also studying potential additional returns of capital.

Mid‑term targets

2026–2028 objectives: return to sustained mid‑single‑digit LFL growth (4–6% target for 2028), recurring EBITA margin ~15.5% by 2028 (post AI transformation), and cumulative net free cash flow of ~€3bn over 2026–2028 (including organic AI investments).

Summarized from source with an LLMView Source

Key figures

-39.9%1Y

-69.3%3Y

-83.0%5Y

Performance

46.9%1Y

47.4%3Y

44.8%5Y

Volatility