Teleperformance SE

TEP

Equity

ISIN FR0000051807 / Valor 523997

Euronext - Euronext Paris (2026-05-29)

EUR 63.04+5.03%

Teleperformance SE
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About company

Teleperformance SE is a France-headquartered business process outsourcing and customer experience management company that provides outsourced customer care, technical support, back-office processing and digital services to clients across industries such as telecommunications, technology, financial services, healthcare and e‑commerce. Operating in dozens of countries with multilingual contact centers and increasingly cloud- and AI-enabled platforms, the firm delivers omnichannel customer interactions (voice, chat, email, social media) as well as analytics, automation and back-office workflow solutions to help clients scale service operations and manage peak volumes. Teleperformance serves large corporate customers under long-term contracts and flexible delivery models (onshore, nearshore and offshore) and is publicly traded on the Paris exchange.

Summarized from source with an LLMView SourceSector: Telecommunications

Revenue and growth

H1 2025 revenue €5,116m (+1.5% LFL). Q2 2025 revenue €2,503m (+1.3% LFL). Core Services H1 +2.9% LFL and Q2 +3.5% LFL (EMEA/APAC particularly strong); Specialized Services H1 -7.0% LFL due mainly to a non‑renewed visa contract (adjusted Specialized Services +3.0% LFL excluding that contract).

Profitability

Recurring EBITA before non‑recurring items €697m (13.6% of revenue reported). Excluding currency effects recurring EBITA margin was 13.9%, roughly stable versus H1 2024. EBIT rose to €530m. Management cites immediate profitability impact from efficiency measures implemented in Q2.

Net income and EPS

Net profit — Group share €249m in H1 2025 (H1 2024: €291m). Diluted EPS €4.19 (H1 2024: €4.83), reflecting lower net profit and currency impacts.

Cash flow and balance sheet

Net free cash flow €259m in H1 (down from €448m YoY) due to higher cash tax, working capital outflow and increased investments (including AI partnerships). Net debt €4,482m at 30 June 2025 after dividends (€248m), share buybacks (€30m in H1) and acquisitions (ZP, AgentsOnly).

Guidance / outlook

2025 objectives updated: Group LFL revenue growth targeted at the lower end of the prior +2%–+4% range; recurring EBITA margin 15.0%–15.1% at constant exchange rates; strong net free cash flow generation ≈€1bn excluding non‑recurring items. Mid‑term (2026–2028) goals: return to mid‑single digit LFL growth (4–6% in 2028), recurring EBITA margin ~15.5% in 2028, and cumulative net free cash flow ~€3bn (2026–2028) including organic AI efforts.

Strategy and investments

‘Future Forward’ strategic plan and TP.ai platform rollout underway. TP launched an AI partnership program (up to €100m planned in 2025), completed acquisitions (AgentsOnly, ZP) and partnerships with AI firms and Carnegie Mellon. Over 250 new AI projects and >65,000 AI/EI trainings for managers completed by June 30, 2025.

Other notable items

Share buyback program up to €100m nearly complete (€30m executed in H1); Board reviewing capital allocation. H1 included a €112m amortization of acquisition‑related intangibles and a higher financial result expense (net -€158m) largely due to FX effects. Company cites exchange‑rate headwinds (notably a stronger euro) as a material negative on reported results.

Summarized from source with an LLMView Source

Key figures

-29.1%1Y

-56.9%3Y

-80.0%5Y

Performance

47.3%1Y

46.9%3Y

45.3%5Y

Volatility